Position: Bi-Lingual Social Worker - Family Services

Reports to: Program Director

Work Location: 400 Liberty Street, Brooklyn NY 11207

Hours: Full Time - 35 hours per week; Monday - Friday

Annual Rate of Pay $63,000 - $63,000

In our Preventive Services program, Social Workers provide a range of supportive services to families who have been identified by the child welfare system as being at-risk for child abuse and/or neglect. Social Workers assist parents/caregivers address barriers to their children’s health, safety, and well-being, so that families can stabilize, strengthen, and reduce the need for future involvement with the child welfare system. The Social Worker’s primary responsibilities are to make safety-focused assessments of child and family functioning, develop intervention plans, and help caretakers take charge of their respective situations and avoid future child maltreatment.
Responsibilities:

• Provide in-home/ virtual/community-based supportive services to a caseload of 12 families, weekly. Services include family therapy, client advocacy, parent coaching, service coordination, and case management
• Make safety and risk assessments regarding children’s health, safety, and/or well-being and develops safety and intervention plans accordingly
• Participate in all family court hearings and family team conferences
• Provide written court reports and collaborate with Family Service Unit (FSU) and Family Court
• Legal Services (FCLS) to prepare for all family court hearings
• Collaborate with ACS (and other referral sources) to successfully engage families and transition them into specialized services, as needed
• Make at least monthly home visits to assess the safety of the home environment
• Provide advocacy and coaching to clients (off-site) to address any barriers to accessing any services needed by family members
• Document all casework activity into city and state reporting systems (i.e. PROMIS, CONNECTIONS), maintaining compliance with all mandates set by the child welfare system, as well as program protocols and procedures
• Actively participates in individual and group supervision, staff trainings, and unit meetings. This includes participating in consultations (of live or taped sessions) and receiving and giving direct feedback from/to peers and supervisory staff on a regular basis
• Engage in all activities required by the program’s model development process and delivers services as described by the current version of the model
• Collaborate with ACS and other service providers (as needed) to address barriers or challenges related to assessment, service coordination or planning, and/or crisis intervention
• Attend ACS conferences; intervenes and offers advocacy to families, as needed
• Other tasks as may be required

Qualifications Required:

• Master’s degree in Social Work, Mental Health Counseling, or Marriage and Family Therapy required;
• Bi-lingual Spanish required
• Basic computer literacy;
• Strong time management and organizational skills;
• Previous work experience in a helping role with children, teens, parents, or families;
• Willingness and ability to do field work , including home visits in the community;
• Strong interest in learning Structural Family Therapy and working from a systemically- oriented perspective; willingness to participate in training and supervision methods that include live and taped observation (i.e. give and take constructive feedback) on a regular basis;
• Ability to be resourceful and remain communicative in the face of stress and change;
• Ability to work until 8 pm, twice a week

BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities

Posted: 3/10/2026

NYC Health + Hospitals

NYC Health + Hospitals has a team of over 5,500 mission-driven behavioral health staff and providers dedicated to providing the highest quality mental health care and substance use services to all New Yorkers. Together, we strengthen millions of lives and we are looking for ambitious and committed providers to join us. Learn more about opportunities for impact in our health system here.

For behavioral health providers motivated by mission-driven work, NYC Health + Hospitals offers an unparalleled opportunity to advance a career at the forefront of public psychiatry. Bring your empathy and expertise to strengthening behavioral health services for New Yorkers citywide.

About B-HEARD

B-HEARD - the Behavioral Health Emergency Assistance Response Division - is part of New York City's commitment to treat mental health crises as public health problems - not public safety issues. For the first time in New York City's history, teams of health professionals - including EMTs/paramedic from NYC Fire Department and mental health professionals from NYC Health + Hospitals - are responding to 911 mental health calls. The Social Worker IV is an integral part of Behavioral Health Emergency Response Program, an interdisciplinary, ground-breaking pilot in NYC to send a clinician and FDNY EMS-Emergency Medical Technicians to mental health 911 calls. These Emergency Response Teams will be the first ever NYC teams dispatched to 911 calls for mental health emergencies. The program operates 7 days a week, between the hours of 9am and 1am.

About the Role:

NYC H+H seeks an experienced Social Worker, motivated to join a pioneering initiative and have a transformative impact on the lives of people experiencing mental health challenges across New York City.

The licensed social worker will be responsible for supervising the team responding to 911 emergency mental health calls from community members with two Emergency Medical Technicians (EMTs). This role combines significant clinical assessment and brief treatment with knowledge of city systems and individual and team supervision. The teams will work with individuals who are severely mentally ill, and individuals who are chemically addicted, they should be able to use crisis intervention and de-escalation techniques in the midst of a crisis. Training will provide de-escalation and other clinical skills necessary to ensure team members are able to support and connect New Yorkers to appropriate levels of care.

The duties primarily include community–based field work responding to 911 mental health crisis calls. Clinicians will go out in teams with two EMTs. Their role will be to establish communication whenever possible with the person in crisis, conduct crisis assessments, de-escalate situations, and make connections to appropriate care.

Clinicians are responsible for identifying and collaborating with existing support systems, facilitating community referrals as needed, working with interdisciplinary treatment teams to develop appropriate case disposition, and documenting all interventions.

Some of the physical activities performed by this position are: working outdoors in all kinds of weather; climbing stairs; treating patients who may have infectious and communicable diseases; working for extended periods during the day or night in a vehicle; working in confined spaces such as trains and buildings; treating patients at heights such as rooftops, bridges or elevated highways; and carrying a mobile radio for communication purposes.

This position will supervise Social Workers on the teams and be the program, collaborating with FDNY/EMT.

Positions and Qualifications:

• For Assignment to Level IV – Annual Salary $106,348 (Job ID#’s 130507 & 130513)
• Valid license as an LCSW issued by the NYSED and one (1) year of supervisory experience utilizing casework, group work and/or community organization methodologies.
  
• For Assignment to Level V – Annual Salary $116,982 (Job ID#’s 130517 & 130518)
• Valid license as an LCSW issued by the NYSED and two (2) years of supervisory experience, as described above.
  

At a minimum, 3 years’ experience working with people with serious mental illness (e.g. mobile crisis team, mobile treatment team, community-based health provider, hospital emergency room, in-patient psychiatric care).

Knowledgeable in:

• Psychiatric assessment
• Crisis Intervention techniques
• Substance use disorders
• Clinical and administrative supervision
• Strong clinical and communication skills, and ability to work in a fast-paced environment requires as well as effective time management skills.
• English proficient a must; ability to communicate in Spanish preferred.
• Personal experience with serious mental health challenge yourself preferred or experienced by a family member preferred.
• Field based experience outside a traditional clinical/hospital setting preferred
  

Why Join Us?

This is a rare opportunity to help lead a groundbreaking public health approach to mental health crisis response in New York City. As a Social Worker Level IV with B-HEARD, you will apply advanced clinical expertise in community-based crisis settings while supervising and mentoring social workers delivering care at the most critical moments.

This role offers meaningful leadership in the field—combining clinical assessment, de-escalation, supervision, and systems coordination in real time. You will help shape an evolving citywide model, contribute to program development, and influence how mental health emergencies are addressed across New York City.

If you are an experienced clinician seeking challenging, purpose-driven work with visible impact at both the individual and system level, B-HEARD offers a powerful opportunity to lead change.

Benefits

NYC Health and Hospitals offers a competitive benefits package that includes health insurance coverage, dental, vision, retirement saving plans and paid time off.

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Opportunity to receive $30,000 in loan repayment through the BH4NYC Loan Repayment Program
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs
  
  
  Posted 3/1/2026