NYC Health + Hospitals

NYC Health + Hospitals has a team of over 5,500 mission-driven behavioral health staff and providers dedicated to providing the highest quality mental health care and substance use services to all New Yorkers. Together, we strengthen millions of lives and we are looking for ambitious and committed providers to join us. Learn more about opportunities for impact in our health system here.

For behavioral health providers motivated by mission-driven work, NYC Health + Hospitals offers an unparalleled opportunity to advance a career at the forefront of public psychiatry. Bring your empathy and expertise to strengthening behavioral health services for New Yorkers citywide.

About B-HEARD

B-HEARD - the Behavioral Health Emergency Assistance Response Division - is part of New York City's commitment to treat mental health crises as public health problems - not public safety issues. For the first time in New York City's history, teams of health professionals - including EMTs/paramedic from NYC Fire Department and mental health professionals from NYC Health + Hospitals - are responding to 911 mental health calls. The Social Worker IV is an integral part of Behavioral Health Emergency Response Program, an interdisciplinary, ground-breaking pilot in NYC to send a clinician and FDNY EMS-Emergency Medical Technicians to mental health 911 calls. These Emergency Response Teams will be the first ever NYC teams dispatched to 911 calls for mental health emergencies. The program operates 7 days a week, between the hours of 9am and 1am.

About the Role:

NYC H+H seeks an experienced Social Worker, motivated to join a pioneering initiative and have a transformative impact on the lives of people experiencing mental health challenges across New York City.

The licensed social worker will be responsible for supervising the team responding to 911 emergency mental health calls from community members with two Emergency Medical Technicians (EMTs). This role combines significant clinical assessment and brief treatment with knowledge of city systems and individual and team supervision. The teams will work with individuals who are severely mentally ill, and individuals who are chemically addicted, they should be able to use crisis intervention and de-escalation techniques in the midst of a crisis. Training will provide de-escalation and other clinical skills necessary to ensure team members are able to support and connect New Yorkers to appropriate levels of care.

The duties primarily include community–based field work responding to 911 mental health crisis calls. Clinicians will go out in teams with two EMTs. Their role will be to establish communication whenever possible with the person in crisis, conduct crisis assessments, de-escalate situations, and make connections to appropriate care.

Clinicians are responsible for identifying and collaborating with existing support systems, facilitating community referrals as needed, working with interdisciplinary treatment teams to develop appropriate case disposition, and documenting all interventions.

Some of the physical activities performed by this position are: working outdoors in all kinds of weather; climbing stairs; treating patients who may have infectious and communicable diseases; working for extended periods during the day or night in a vehicle; working in confined spaces such as trains and buildings; treating patients at heights such as rooftops, bridges or elevated highways; and carrying a mobile radio for communication purposes.

This position will supervise Social Workers on the teams and be the program, collaborating with FDNY/EMT.

Positions and Qualifications:

• For Assignment to Level IV – Annual Salary $106,348 (Job ID#’s 130507 & 130513)
• Valid license as an LCSW issued by the NYSED and one (1) year of supervisory experience utilizing casework, group work and/or community organization methodologies.
  
• For Assignment to Level V – Annual Salary $116,982 (Job ID#’s 130517 & 130518)
• Valid license as an LCSW issued by the NYSED and two (2) years of supervisory experience, as described above.
  

At a minimum, 3 years’ experience working with people with serious mental illness (e.g. mobile crisis team, mobile treatment team, community-based health provider, hospital emergency room, in-patient psychiatric care).

Knowledgeable in:

• Psychiatric assessment
• Crisis Intervention techniques
• Substance use disorders
• Clinical and administrative supervision
• Strong clinical and communication skills, and ability to work in a fast-paced environment requires as well as effective time management skills.
• English proficient a must; ability to communicate in Spanish preferred.
• Personal experience with serious mental health challenge yourself preferred or experienced by a family member preferred.
• Field based experience outside a traditional clinical/hospital setting preferred
  

Why Join Us?

This is a rare opportunity to help lead a groundbreaking public health approach to mental health crisis response in New York City. As a Social Worker Level IV with B-HEARD, you will apply advanced clinical expertise in community-based crisis settings while supervising and mentoring social workers delivering care at the most critical moments.

This role offers meaningful leadership in the field—combining clinical assessment, de-escalation, supervision, and systems coordination in real time. You will help shape an evolving citywide model, contribute to program development, and influence how mental health emergencies are addressed across New York City.

If you are an experienced clinician seeking challenging, purpose-driven work with visible impact at both the individual and system level, B-HEARD offers a powerful opportunity to lead change.

Benefits

NYC Health and Hospitals offers a competitive benefits package that includes health insurance coverage, dental, vision, retirement saving plans and paid time off.

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Opportunity to receive $30,000 in loan repayment through the BH4NYC Loan Repayment Program
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs
  
  
  Posted 3/1/2026